Privacy Policy
How SynapseOps handles customer-controlled deployments, commercial enquiries and seven-day product trials.
Customer-controlled product data. SynapseOps is designed around customer-controlled deployment, governed analytics and clear operational boundaries between customer data and cloud services. Production customer data remains within the customer-controlled environment and tenancy unless the customer explicitly configures or agrees another architecture.
Portal and operational data. SynapseOps portal services may process account, contact, onboarding, entitlement, licensing, billing, deployment-status, audit and support information required to operate the service and manage customer access.
Seven-day trial enquiries. When a prospect requests a trial, SynapseOps processes the organisation name, contact name, business email, optional phone/job information, company size/country, the stated evaluation use case, verification status and trial lifecycle information. This is used to verify the request, create the trial customer dashboard, provision temporary services, issue temporary entitlements, provide support and protect the service from abuse.
Temporary infrastructure and technical records. Trial operation may create temporary deployment identifiers, hostnames, access credentials, licence records, provisioning logs and cloud-resource metadata. Temporary trial infrastructure is designed to be removed after expiry. Account, prospect, audit and support records may be retained where reasonably necessary.
Trial data responsibility. Prospects should use appropriate evaluation data and avoid highly sensitive or special-category personal data unless its use has been specifically agreed. Customers remain responsible for ensuring that their use aligns with internal security, retention, privacy and regulatory obligations.
AI features. Where AI features are enabled, customers should apply appropriate governance, access control and user training. The exact cloud services and data paths depend on the selected deployment and configuration.
Contact. For privacy, security or data-handling enquiries, contact SynapseOps through the primary sales or support channel provided during onboarding.